Refund Policy

Last Updated: September 23, 2026

At proton, we want to ensure that you are 100% satisfied with our Windows network encryption software. We are confident in our service, which is why we offer a 30-day money-back guarantee from the date of your initial purchase.

1. Eligibility for a Full Refund

You are eligible for a full refund if you meet the following simple criteria:

Your refund request is submitted within exactly 30 days of your original payment date.
Your account has not been suspended due to a breach of our Terms of Service (e.g., using the software for illegal activities).

2. How to Request a Refund

To claim your refund, there are no complicated loops. Please contact our support team directly:

Email: [email protected]
Subject Line: Refund Request - [email protected]

Please include your order number or invoice details in the email. Our support team will process your request within 2-3 business days.

3. Payment Processing & Timeline

Once approved, the refund will be credited back to the original payment method used during the purchase (e.g., Credit Card, PayPal, or regional payment gateways). Depending on your financial institution, it may take 5 to 10 business days for the funds to reflect in your account.

4. After the 30-Day Windows

Purchases beyond the 30-day money-back guarantee window are generally non-refundable. If you experience technical technical issues after this period, please contact our support team. We will work diligently to resolve the software bugs or assist with your network configuration.

5. Plan Cancellations

You can cancel your subscription renewal at any time through your account dashboard or by contacting us. Upon cancellation, your service will remain active until the end of your current billing cycle, and you will not be charged for the next period.